Contact — Questions About Your RainDance Video

Get in touch

Email support@theraindanceai.com for account, order, credit, generation or download support. Include your account email and the relevant order or task reference. Do not send passwords, API keys, full card numbers or private portrait photographs in an initial message.

Before retrying a video

Check My videos for the current task status before submitting again. A confirmed generation failure restores the task credits once; payment refund requests are handled separately. If payment succeeded but credits have not appeared, provide the order reference so we can reconcile it.

See the photo guide, examples, pricing and refund terms.